Terms of service
Welcome to Vionesisa. These Terms of Service outline the rules and conditions governing your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you acknowledge that you have read, understood, and accepted these Terms of Service.
1. About Vionesisa
Vionesisa operates this online store and offers women's fashion products through this website. Throughout these Terms, the expressions "we," "our," and "us" refer to Vionesisa. Your use of our website constitutes acceptance of these Terms together with our related policies published on the website.
2. Acceptable Use
By using this website, you confirm that you have the legal capacity to enter into a binding agreement or have obtained the consent of a parent or legal guardian where required by applicable law.
You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, unauthorized, or prohibited purpose, or in any manner that violates applicable laws and regulations.
3. General Terms
We reserve the right to refuse service, cancel orders, limit quantities purchased, or suspend access to our website where reasonably necessary to protect our business, our customers, prevent fraudulent activity, or comply with applicable legal obligations.
Certain information may be transmitted through different networks as part of the normal operation of our website. Payment transactions are securely encrypted and processed through trusted third-party payment service providers.
4. Products, Pricing & Availability
All prices displayed on our website are shown in Euros (€) and include VAT where required by applicable law unless otherwise stated.
We reserve the right to update or modify product descriptions, prices, stock availability, promotional offers, and other product information, or to discontinue products at any time without prior notice.
We make every reasonable effort to display product photographs and colors accurately. However, actual colors and appearance may vary slightly depending on your device, screen settings, lighting conditions, or other technical factors.
5. Orders & Payment
By placing an order with Vionesisa, you confirm that all information provided during the checkout process is accurate, complete, and current.
Payments are securely processed through reputable third-party payment providers. Vionesisa does not store your complete payment card information.
We reserve the right to decline, cancel, or limit an order where we reasonably identify suspected fraud, unauthorized transactions, pricing errors, payment authorization issues, incorrect information, unusual purchasing activity, or other circumstances that may affect the validity of an order.
6. Shipping & Delivery
- Order Processing: Orders are generally prepared and dispatched within 1–2 business days after payment confirmation.
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Estimated Delivery Times:
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
- Shipping: Free shipping is available on qualifying orders over €30.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information whenever tracking is available.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays, weather conditions, or unusually high order volumes.
7. Returns & Refunds
Eligible purchases are protected by our 60-day return guarantee. If you are not completely satisfied with your purchase, you may request a return within 60 days after delivery, provided that the requirements and conditions stated in our Refund & Return Policy are satisfied.
Returned products may be inspected before a refund is approved. Refunds will be issued in accordance with our Refund & Return Policy and applicable consumer protection laws.
8. Website Content
We make reasonable efforts to ensure that the information displayed on our website is accurate, complete, and up to date. However, occasional errors may occur regarding product descriptions, prices, availability, images, specifications, promotions, or other website content.
We reserve the right to correct errors, update information, change website content, or cancel affected orders where reasonably necessary.
9. Intellectual Property
All content available on the Vionesisa website, including text, graphics, logos, photographs, product descriptions, images, videos, icons, layouts, designs, software, and other materials, is owned by Vionesisa or its respective licensors and is protected by applicable intellectual property laws.
No content from this website may be copied, reproduced, modified, republished, distributed, transmitted, displayed, sold, or commercially exploited without prior written authorization from Vionesisa or the relevant rights holder.
10. Third-Party Services
To operate our online store and provide our services, we may use trusted third-party service providers, including payment processors, shipping carriers, hosting providers, analytics services, email providers, and marketing platforms.
These third-party providers operate under their own terms, policies, and privacy practices. Vionesisa is not responsible for the independent actions, policies, or services of third-party providers except where liability cannot legally be excluded.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Vionesisa shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to the use of our website, products, or services.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or restricted under German or applicable European Union consumer protection law.
Where limitation of liability is legally permitted, our liability shall be limited to the extent permitted by applicable law.
12. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Germany, without limiting any mandatory consumer rights available to customers under German law or applicable European Union legislation.
13. Changes to These Terms
We reserve the right to update or modify these Terms of Service when reasonably necessary, including to reflect changes to our business practices, services, website functionality, or applicable legal requirements.
Any updated version of these Terms will become effective when published on our website unless otherwise required by applicable law.
14. Contact Information
If you have any questions regarding these Terms of Service, your order, or our services, please contact us using the information below:
Vionesisa
Business Owner: Jörn Richard Jebsen
Address: Am Bahnhof 1, 99706 Sondershausen, Germany
Email: contact@vionesisa.com
Phone: +49 1704242424